Shipping policy
Shipping Policy — Foto Digital World Last updated: 26 August 2026
Thank you for shopping with Foto Digital World. We are an online-only retailer delivering nationwide across South Africa. Please review our shipping guidelines and delivery timelines below.
1. Delivery Rates
All domestic orders are delivered free of charge. We do not apply any shipping fees at checkout, regardless of order size or value.
2. Courier Partner
All orders are dispatched and tracked via The Courier Guy, one of South Africa's leading courier networks. A tracking number will be provided once your order is dispatched.
3. Delivery Schedule
Deliveries take place Monday to Friday during standard business hours. Our couriers do not deliver on weekends or public holidays.
4. Dispatch Timeline
All products are sourced directly from our supplier warehouse upon payment confirmation. Once stock is received, we aim to pack and dispatch your order within 24 hours.
5. Estimated Delivery Timelines
Stock Status Estimated Delivery In stock at supplier 5–10 working days from order confirmation Out of stock at supplier 10–20 working days from order confirmation Timelines are estimates and may vary due to supplier or courier conditions outside our control.
6. Supplier Delays
For out-of-stock items, we will immediately request an ETA from our supplier and keep you updated via email. Unexpected delays due to global manufacturing or logistics conditions may occasionally occur beyond our reasonable control.
7. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor your delivery through The Courier Guy's tracking portal.
8. Lost or Undelivered Parcels
If your shipment shows no tracking updates and appears permanently delayed, please refer to our [Refund Policy] for lost-in-transit claim procedures and applicable timelines.
9. Contact & Support
📞 Phone: 012 548 5652 ✉ Email: support@fotodigitalworld.co.za 🛒 Online store only — www.fotodigitalworld.co.za